Meet the team

The talented professionals behind the delivery of every aspect of care and support are a group of skilled, motivated and dedicated experts who aim to meet the needs of everyone involved within NCG.

Read through our staff profiles and discover more about the people that work behind the scenes.

Directors

James Allen

James Allen

Chief Executive Officer
James Allen- Bio

James has worked in the health and social care sector for over 30 years.  He began his career working in local government before moving to the NHS where he was a responsible for the management of a range of hospital and community based facilities including services for people with a learning disability and mental health issues.

James left the NHS and has successfully operated in the independent sector. His last post before joining NCG was as the Managing Director of a leading independent provider of support and accommodation for people with a learning disabity.  James was key to the establishment and growth of that organisation.

As CEO of NCG James is responsible for overseeing the continued strategic development of the organisation. His focus is on

  • Ensuring NCG can always evidence the delivery of the highest quality and is focused on continuous improvement.
  • Ensuring that NCG is seen as a great place to work.
  • Ensuring that NCG continues to achieve sustainable and profitable growth.
  • Ensuring that the values and aims of NCG are understood and that these underpin the activities of the organisation whilst at the same time maintaining the strength of the local operational brand where appropriate.

James welcomes feedback about the services for which he is responsible and is keen to ensure that both himself and senior colleagues are accessible and visible within services.

Hobbies

Married with two daughters, James lists amongst his other interests Norwich City, reliving his youth through his vinyl record collection and trying to keep himself fit and active

Karen Lewis

Karen Lewis

Chief Operations Officer
Karen Lewis- Bio

Karen is a Chartered Physiotherapist who started her career in the NHS before moving into the private medical sector.

Further to completing an MSc at Leeds Beckett University, she has held senior operations positions in the hospital and healthcare industry and prior to joining NCG, she was the Group Operations Director for Helping Hands, a national provider of homecare and live-in care, delivering  20% annual EBITDA growth which lead to a minority PE sale.

Karen has a passion to ensure that quality is embedded in all areas of operations and that the company values are demonstrated at all levels to enable the people we support to receive the best person centred care possible.

Hobbies

Outside of work she enjoys travelling and spending time with her family.

David Rowe-Bewick

David Rowe-Bewick

Group Finance Director
David Rowe-Bewick- Bio
David has worked across a range of sectors and more recently the last 5 years with a specialist care provider, allowing him to have exposure to a wide variety of finance environments and the factors affecting them.

Healthcare has been by far the most enriching sector he has worked in and being part of a team that helps vulnerable adults have the best quality life possible is hugely rewarding.

Hobbies
Outside of work he loves spending time with his family….two young children reminds him how unfit he is and how valuable sleep is!

 

Chloé Moore

Chloé Moore

HR Director
Chloé Moore- Bio
Having worked in entrepreneurial led SMEs to FTSE 50 companies, Chloé has had exposure to a wide variety of opportunities enabling her to develop and perfect her skills as a dedicated HR Professional.  Being a naturally positive and happy person, working in HR is the perfect, people-centred role for her.

Previously, Chloé set up and managed her own Wedding & Events Company which taught her to appreciate the complexities of running a business; learning that the key to a managing a successful business was to respect every member of a team and value their input, skills and knowledge. Chloé promotes working together, trust and enables people to reach their greatest potential.

Hobbies
Outside of work she is a keen cook and traveller…. Having set a goal at 11 years of age to visit the number of countries she is in years old. Chloé currently stands at having visited 39 countries and striving to reach 40 countries in the near future!
Mike Cleasby

Mike Cleasby

Quality Director
Mike Cleasby- Bio

With 29 years of experience within the care sector, Mike has the knowledge and understanding of the quality and standards required to be a successful care provider.

19 of those years were spent working within the local authority, where his responsibilities included directly managing services, which included residential and day services.

Mike played a major part in the development of the, Education, Health and Care (EHC) pathway, which was developed to support children or young person’s special educational, health and social care needs.

His past roles also included the Regional Manager and, later, Head of Quality at the Priory Group, which made him responsible for regions including, North England, Scotland and Northern Ireland.

When looking for a new role, Mike was attracted by the proposition of joining a new national provider of care, and was excited on being part of NCG’s journey on becoming one of the best care providers in the UK.

As the Quality Director at National Care Group, Mike will be responsible for:

  • Overseeing compliance of all regulated services
  • Help embed person-centered approaches
  • Help develop quality/governance systems
  • Ensuring our policies are up to date
  • Reviewing safeguarding , CQC notifications

Hobbies

In his free time, Mike is an avid runner and loves competing in half marathons across the country.

He also spends time with his family, and he believes that his eldest daughter, who has Autism, is a driving force for ensuring the quality of care required is met.

Mike Ranson

Mike Ranson

Commercial Director
Mike Ranson- Bio

Hobbies

Operations

Alex Costa

Alex Costa

Regional Operations Manager: South West

Alex Costa- Bio
Alex has been in the care industry for several years, with his work varying from caring for people in hospitals to managing services in the community, including domiciliary care supported living and residential services.

Alex chose NCG because he found that the company has a growing reputation for focusing on the people that they support and ensuring that the peoples needs are put first!

Hobbies
Pat Ward

Pat Ward

Regional Operations Manager: North East
Pat Ward- Bio

 

Hobbies

Marie Hilton

Marie Hilton

Regional Operations Manager: North West
Marie Hilton- Bio

Marie has 22 years of experience working within the care sector, started as a Part time Support Worker and moved up the ranks to become Regional Operations Manager for National Group.

She has experience working for national care providers, managing multiple sites across Lancashire, Greater Manchester and Yorkshire.

As Regional Operations Manager for NCG, Marie is actively working to incorporate NCG’s values into her regional services by:

  • Listening to others, respecting people’s views / input and ensuring we deliver on our objectives
  • Promoting individual development and teamwork – ensuring everyone is clear on expectations
  • Leading her team, learning from experiences and promoting continuous development

Hobbies
Outside of work, Marie likes to spend time with her family & friends, whilst also looking after her Labradoodle ‘Bailey Blue.

She is a big fan of a good drama series, film and book.

Keeley Mitchell

Keeley Mitchell

Head of National Neurological Services: NNS
Keeley Mitchell- Bio

Keeley made a big decision to change direction with her career after working in financial services for over 11 years and in 2014 and joined the care sector.

Keeley chose this sector as she is passionate about people and care allows her to support and engage both staff and the people we care about daily.

Keeley’s care career has been working for large care organisations.

It began in domiciliary care before progressing to complex care in the home followed by live in care.

Keeley joined  the team at National Care Group as Head of National Neurological Services, supporting people with Acquired Brain Injuries.

Keeley is committed to people receiving quality care and achieving positive outcomes.

Keeley enjoys the fact that every day in care there is something to smile about

Hobbies

Outside of work Keeley enjoys socialising with her partner and family and spending time with Romeo her dog

Jill Hopcroft

Jill Hopcroft

Regional Operations Manager - South East
Jill Hopcroft- Bio

Jill has worked across a wide range of Housing and Care environments over the past 20 years with a proven track record in managing and developing high quality service delivery. Jill is a self-motivated, values driven professional committed to promoting person centred services, whilst achieving continuous improvement without compromising quality.

Holding various senior operational positions responsible for creating motivated and engaged Teams embedding “best practice” to improve and exceed overall effectiveness, performance and service standards. The customer groups have consisted of a wide range of individuals including LD, Older People, EMI, Young Adults with challenging behaviours, Clinical/Complex are, ABI and Mental Health.

Jill is a Fellow of the Chartered Institute of Management holding qualifications in Management and Leadership, Housing Practice in supporting Independent Living, Education and Training and is an Advanced Safeguarding Champion.

Hobbies

In her spare time Jill focusses on keeping fit and supporting charity sporting events for various local and national charities including the Alzheimer’s Society, MIND, Cancer UK as well as raising funds to purchase two additional defibrillators for her village.

Rob Tooze

Rob Tooze

Regional Operations Manager: South West
Rob Tooze- Bio

Rob has over 35 years’ experience supporting individuals and teams in the adult social care field working with people who have learning disabilities/mental health issues and personality disorders. Rob qualified as a nurse (Learning Disabilities) in1990 and has completed numerous post qualification courses since.

Rob started his career as a nursing assistant in a long stay institution in 1984 before moving into community-based services prior to his nurse training. He worked as a registered manager for 5 years before becoming a senior manager in 1995, including most recently two years as the Operations Director in a medium sized organisation.

Throughout his career Rob has always strived to ensure that services under his lead provide the best quality and life opportunities possible for the people using the service.

Hobbies

Peter Max

Peter Max

Regional Operations Manager: Integra
Peter Max- Bio

Hobbies

Katie Fallows

Katie Fallows

Regional Operations Manager: Stoke-on-Trent
Katie Fallows- Bio

Hobbies

Area Managers

Jenny Harvard

Jenny Harvard

Area Operations Manager: Norfolk
Jenny Harvard- Bio
Hobbies
Bev Clancey

Bev Clancey

Area Operations Manager: Somerset, Dorset & Wiltshire
Bev Clancey- Bio

Hobbies

Ryan Jenkins

Ryan Jenkins

Area Operations Manager: Gloucester & Worcester
Ryan Jenkins- Bio

Hobbies

Charlotte Dudley

Charlotte Dudley

Area Operations Manager: Sheffield and North East
Charlotte Dudley- Bio

Hobbies

Matt Waskowski

Matt Waskowski

Area Operations Manager: Midlands
Matt Waskowski- Bio

Mateusz (Matt) Waskowski has more then 14 years of working with vulnerable adults in Supported Living services.

He started as a Support Worker in 2004 and progressed through various setting in Mental Health and Learning Disabilities services.

Matt moved to NCG following successful acquisition of Wellington Support Ltd which he was managing for 5 years as CQC Registered Manager.

Currently, Matt is focused on enhancing delivery of the service to all of the clients in his growing Area.

Hobbies

Spending time with his family, music and occasional sport activities.

 

2019 Calendar