CQC SUCCESS | Wellington put people at the heart of their services

Wendy with some of the Team and the people we support at Wellington

Back in November, Registered Manager of Wellington Support, Wendy Khan, received short notice from the Care Quality Commission (CQC) of the inspection of her four registered services in Northamptonshire.

National Care Group is delighted to report that Wendy and the team received an overall rating of ‘Good’, consistently scoring highly in each of the five categories CQC report on at every service.

Wellington Support was acquired by National Care Group in 2021 and provides services to adults aged 18 years and over, supporting them to make progress towards greater independence after spending time within mental health or other care settings. The team at Wellington works within the framework of National Care Group’s progression model, working collaboratively with the people we support to plan how they will achieve the quality of life and the personal goals most important to them.

James Allen, Chief Executive Officer said, “I’m grateful for the hard work, passion, and commitment of the team, with the backing of our wider operational and management colleagues across National Care Group. Striving to help the people we support to achieve their aspirations while maximising their independence, is a shared goal that clearly impressed the CQC inspectors at each of the three inspections. Ratings such as this help to reinforce our confidence that we are making a real difference to the lives of those we support.”

Some of the highlights of the reports include:

Ryecroft Apartments
People were supported to take positive risks, with support, if required to ensure people were safeThe team has the training and understanding to protect people from abuse and harmPeople were supported to have maximum choice and control of their lives and were supported in the least restrictive wayPeople were supported with healthy eating and maintaining a healthy lifestylePeople were at the heart of the serviceOne person told CQC “I feel completely safe in my own flat and I know the staff are there to support me anytime I want”Another said “there is always staff here to support me, I often sit and chat with staff and talk about things that interest me or anything I am worried about. The staff always spend as much time with me as I need”

Phoenix House
People felt valued at Phoenix House and told us the staff team promoted their dignity and independence, and treated them with respectEquality and diversity was celebrated and people’s individual needs were metThe team felt appreciated and were consistently positive about the management of the serviceThe team were supported within their roles and the registered manager supported staff with their wellbeing as well.Another person said “staff are really good they all work well together. All staff are professional and kind”One person said “I have a keyworker who I can speak to at any point and raise any worries I have”

Primrose, which holds two CQC registrations inspected together
The team has the training and understanding to protect people from abuse and harmThe team supported people to access healthcare support and referrals to healthcare professionalsPerson said “I feel safe and secure with the staff here”A team member said “we have lots of training and supervision, you are supported to progress here”Person said “Staff who worked here bend over backwards to help me”A team member said “We recently had a full staff meeting. You can put your ideas forward and they are listened to”

Some of the people supported at the Phoenix House service

Wendy, who began her career as a Registered General Nurse and Mental Health Nurse before completing her Registered Manager qualifications, moved to manage the services in 2016. It’s through her passion for caring for people with complex mental health needs that she and the team has ensured the services are performing highly, providing quality service to the people we support. They are focused on maximising their independence and the successful reports are testament to her and the team’s dedication to this outcome.

Wendy commented, “I was delighted to receive the great news from CQC following our inspections. I am really proud of my team who fully deserve this recognition for their hard work and truly putting people at the heart of the service.” Wendy also said “I was also delighted to read the positive comments from the people we support in the report. The atmosphere has to be positive”, says Wendy. “The people we support have to feel happy and safe – it’s their home, after all, and it’s a privilege for us to work here with them.”

Wendy Khan pictured on the right, with some of her team members

You can read more about the services provided by National Care Group’s Wellington Support team by searching for them via our Find A Service page