A frosty award for David!


David Ferrol, a support worker from our Highlea Care service in County Durham, won the outstanding achievement award for December for literally going the extra mile for the people he supports.

Early December 2021, snow was forecast in the area and the people David supports at Ash House were excited at the thought of building a snowman. However disaster struck, the weather report changed and the snow didn’t arrive as planned! Determined for the people he supports to have their snowman, David drove 40 miles to Langdon Beck where it had been snowing in the hills, shovelled snow into insulated boxes and brought them back to Ash House so everyone got their frosty wish!

David was nominated by his registered manager Julie Cowens as his actions showed how he really thought outside of the box and didn’t let the lack of ‘resources’ stop him from creating a memorable day for the people he supports. He really went the extra mile and excelled at his job.

Frosty the Snowman!

Other outstanding performance nominations received in December included:

Adele Ashman from Integra TyNant by Keith Jones for making Christmas so special for the people they support.

The Chosen Care Supported Living Team by their RM Kathy Howitt for showing strength and resilience through a traumatic time dealing with the passing of two of the people they support in a short space of time.

Claire Carr from Jameson’s Residential, nominated by Leah Wheelan, for stepping up to cover the responsibilities of the RM and dealing with a Covid outbreak at Christmas.

Wendy Williams, Regent College, nominated by Rachel Marriott for going out of her way to support her with a personal challenge involving her daughter’s EHC plan.

Ryan Kearney from Meadowside, nominated by his RM Hayley, for constantly demonstrating all the company values and working passionately to achieve outcomes for the people he supports.

The Stepping Stones Team, nominated by their RM Wendy Khan, who celebrated the hard work of the team in reaching 100% in training compliance since NCG acquired the service in June 2021.

Tyler Atkinson from Cornerstones, who really impresses his RM Shaun Smitherman with his ability to think outside of the box and do things differently, which makes a big and positive impact on the service.

The Station Street Team from Merryden who really make their RM Stephanie White so proud, having recently dealt with the sudden death of a popular person they support who’d been with them for a long time so professionally.

Anna Tout from Integra Ty Ddol Awel who was nominated by her RM Chris Dickinson for working so incredibly hard to make Christmas special for the people she supports.

The Bowen House Team at Steps Rotherham, nominated by RM Annette Hand for working together to isolate with a person they support during a Covid outbreak, sacrificing personal time during the Christmas period.

Queen Victoria Road Team at Integra Ty Undeb nominated by Kathleen Lloyd who wanted to see them recognised for pulling together and adapting to ensure quality care and support of an person they support going through end of life care whilst balancing the needs of the others in their care.

A huge shout out to outstanding colleagues who continually impress the panel of judges on the Executive Team with their commitment to the people they support.