Outstanding Achievement Award at Jamesons Care

The team at Jamesons Supported Living, Essex, have won this month’s Outstanding Achievement Award.

The monthly award, voted for by the National Care Group Executive Team, recognises the amazing contribution and commitment to care shown by a team or an individual, especially those who go the extra-mile for the people we support.

The team includes, Richard Mason, Grace Mason, Megan Pearson, Isabel Houlden-Montajano, Amina Mahadhi and Joy Peters, who will be awarded with a £100 Love2Shop voucher and a signed certificate from James Allen, Chief Executive Officer.

Here’s how the team went the extra mile…

When Clare Ambrose, an individual we support, started to show Coronavirus symptoms, her support staff contacted 111 immediately who sent paramedics to assess her and following examination decided to admit her to the hospital.  

Clare tested positive with Coronavirus and was also diagnosed with a lung infection, and due to restrictions in place at the hospital, the team were not allowed to remain with her despite her lacking capacity and unable to communicate.

After being informed by the doctors that Clare was refusing treatment, the team explained that she is mostly likely refusing it due to her lack of capacity to understand and provide consent, especially as she feels anxious without her support staff there to help her.

The team wanted to make sure Clare was receiving the necessary treatment as her condition continued to worsen and contacted the Learning Disability nurse at the hospital to discuss the best possible way to help her.

It was agreed with the nurse and the team that Clare would receive treatment under sedation, and as Clare had no family, the team came forward to provide consent on her behalf in receiving the treatment.

Clare responded well to the treatment, under sedation, and was eventually discharged from hospital and returned to the supported living service.

The team worked hard to make sure Clare was receiving the treatment required and that she was being supported as much as possible, even though the team could not visit her in the hospital.

A special mention was given to Isabel, Support Worker, who was the main point of contact throughout, and gave up her own time to accompany Clare to the hospital.

Jill Hopcraft, Regional Operations Manager, said: “A massive well done to the team at Jamesons for winning the Outstanding Achievement Award. They have shown so much dedication and commitment to their roles, especially during such a difficult period for Clare, and went out of their way to provide her the support she needed to receive her treatment.”