From volunteering to employment

After being made redundant in her previous role as a Brand Consultant, Francesca Hadley thought it would be a good opportunity to have a career change and gain more experience within the care sector.

Whilst searching for jobs online, she came across an opportunity at Springvale Resource Centre, Greater Manchester, as a Volunteer Support Worker.

The service, which is run by National Neurological Services, supports four residents with acquired brain injury and other challenging behaviours, with all requiring support in recreational activities and independent living training.  

After a successful interview with the Registered Manager, Francesca started her new role in April, and began her journey supporting individuals to live rewarding and fulfilling lives.

Over this period, Francesca developed her skills and understanding of how to provide excellent person-centred support to individuals with complex needs and how day-to-day processes work.

“Learning from fellow Support Workers and management has helped me with my personal development, as I’ve grown to have a better understanding of the care home system and different types of conditions the individuals have,” said Francesca.

Francesca has been a great addition to Springvale, with staff and the individuals we support talking positively about her attitude towards care and her willingness to learn.

Michelle Palmer, Registered Manager at Springvale, said: “Francesca has fitted in so quickly at Springvale, especially given that this was her first role in care, she’s always looking to better herself and is keen to gain more experience at the service.”

After five months as a volunteer, Francesca was offered a part time role as a Support Worker, which she happily accepted, and is very much looking forward to continuing her journey at the service.