Being aware of NHS Test and Trace Scams

National Care Group are urging people to be vigilant and aware of potential fraudsters posing as people from the NHS ‘Test and Trace’ service.

Fraudsters could attempt to contact through phone calls, emails and text messages informing that you have been in contact with somebody who has tested positive for the Coronavirus.

They would then ask for your bank details and your address to supposedly cover the cost of the testing kit.

We would like to remind you that the genuine NHS ‘Test and Trace’ service is free, and the following steps have been outlined to make people aware as to whether they have actually been contacted by the NHS ‘Test and Trace’ service.

  • Contact tracers will call you from 0300 013 5000
  • Local contact tracers will contact you from a local council number. If you’re unsure if this is genuine, please contact your local council for advice

Contact tracers will never ask you to:

  • Dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • Make any form of payment or purchase a product
  • Provide your bank details
  • Your social media identities or login details, or those of your contacts
  • Provide any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • Disclose any of your personal or medical information to your contacts
  • Provide medical advice on the treatment of any potential coronavirus symptoms
  • Download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • Access any website that does not belong to the government or NHS

It is important that all our services are working together to prevent fraud from happening and to stop fraudsters from taking advantage of what is currently a challenging time for everyone.